Privacy Policy

Information We Collect

We may collect information that you voluntarily provide to us, including your full name, phone number, email address, business or service address, information about your service request or work order, communications and correspondence with Elite Pro Services, and any other information you choose to provide through our website, forms, phone calls, email, or other communications.

When you visit our website, we may also automatically collect certain technical information, such as your IP address, browser type, device type, operating system, pages visited, referring website, and general website usage information.

How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and service requests
• Communicate with customers regarding requested or ongoing services
• Schedule and coordinate appointments, work orders, and service visits
• Provide customer care and support
• Send service-related notifications and updates
• Process and manage business transactions
• Maintain business records
• Improve our website, services, and customer experience
• Protect the security and integrity of our systems
• Comply with applicable laws, regulations, legal processes, or governmental requests

Information Sharing and Disclosure

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

SMS Communications & Consent

If you choose to opt in to SMS communications from Elite Pro Services, the following terms apply:

Types of SMS Communications: You may receive messages related to employee coordination, work-related communications, internal team communications, customer communications, service-related conversations, and customer follow-up communications. SMS messages are used exclusively for legitimate business, service, coordination, and communication purposes.

Message Frequency: Message frequency may vary. You may receive up to 2 SMS messages per week regarding your conversations, service requests, account status, or other business-related communications.

Messaging Fees: Message and data rates may apply depending on your mobile carrier and wireless plan. These charges are the responsibility of the recipient.

Opt-In: You may opt in by checking the SMS consent checkbox on our online forms. The checkbox will never be pre-checked. SMS consent is not a condition of purchasing or receiving services. Leaving the checkbox unchecked means you will not receive SMS communications.

Opt-Out: You may opt out at any time by replying STOP to any SMS message. You may also contact us directly at +1-973-990-2157 or [email protected] to request removal from SMS communications.

Help: For assistance, reply HELP to any SMS message or contact us at +1-973-990-2157, [email protected], or through the Contact Us page on our website.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

You may contact us to request access to, correction of, or updates to your personal information, subject to applicable law.

If you have opted into SMS communications from Elite Pro Services, you may opt out at any time by replying STOP to an SMS message. For assistance with SMS communications, reply HELP or contact us at +1-973-990-2157 or [email protected].

Opting out of SMS communications will not prevent you from contacting Elite Pro Services through other available communication methods.

Third-Party Websites

Our website may contain links to third-party websites or services. Elite Pro Services is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party website you visit.

Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable legal requirements.

Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to periodically review this Privacy Policy.